pilbet Privacy Policy

1 Introduction

pilbet is committed to protecting the personal data of every player and visitor who interacts with our Platform. This Privacy Policy has been drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

We understand that Filipino players entrust us with sensitive personal and financial information when they register, deposit, and play on pilbet. That trust is not taken lightly. Every data handling practice described in this Policy reflects a deliberate decision about what is necessary to operate the Platform securely and in compliance with applicable law — not a decision to collect more data than we need.

This Policy should be read alongside pilbet's Terms & Conditions and Responsible Gaming Policy. Terms not defined here carry the meaning assigned to them in the Terms & Conditions.

2 Data Controller

pilbet is the data controller responsible for personal data collected through the pilbet Platform. As data controller, pilbet determines the purposes and means by which your personal data is processed.

pilbet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing data protection compliance within pilbet and serves as the primary point of contact for data subject requests and NPC enquiries. Contact details for the DPO are provided in Section 17 of this Policy.

pilbet processes personal data under the regulatory oversight of PAGCOR as it pertains to gaming operations, and in accordance with the Anti-Money Laundering Act (AMLA) and its implementing regulations as administered by the Anti-Money Laundering Council (AMLC) of the Philippines.

3 Personal Data We Collect

pilbet collects only the personal data necessary to operate the Platform, fulfill legal obligations, and deliver a secure gaming experience. The categories of personal data we collect include:

3.1 Identity and Contact Data

• Full legal name as it appears on your Philippine government-issued ID;
• Date of birth (for age verification — 21+ requirement);
• Nationality and country of residence;
• Philippine mobile number (primary account identifier);
• Email address;
• Residential address.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (PhilSys, SSS, GSIS, UMID, driver's license, or Philippine passport);
• Proof of address documents where required;
• Selfie or facial verification image where required for enhanced KYC;
• Source of funds documentation for players subject to enhanced due diligence.

3.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• Maya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for bank transfer transactions;
• USDT wallet addresses for cryptocurrency transactions;
• Deposit and withdrawal transaction history;
• Wager history, game session records, and betting activity.

3.4 Technical and Usage Data

• IP address and approximate geographic location at the time of access;
• Device type, operating system, and browser type;
• Session duration, pages visited, and navigation patterns within the Platform;
• Login timestamps and session activity logs;
• Cookie data and similar tracking technologies (see Section 8).

3.5 Communications Data

• Records of live chat interactions with pilbet support;
• Email correspondence with pilbet;
• Responses to surveys, feedback forms, or promotional participation.

4 How We Collect Your Data

pilbet collects personal data through the following channels:

• Direct submission: Data you provide during account registration, KYC verification, deposit and withdrawal requests, support interactions, and promotional participation;
• Automated collection: Technical data collected automatically when you access the Platform, including via cookies, server logs, and session tracking technologies;
• Third-party payment providers: Transaction confirmation data received from GCash, Maya, BPI, BDO, and other payment processors in connection with deposits and withdrawals you initiate;
• Identity verification partners: Results of identity document checks conducted by KYC verification service providers engaged by pilbet;
• Regulatory disclosures: Data received from PAGCOR, AMLC, or other Philippine regulatory bodies in connection with compliance activities.

5 Legal Basis for Processing

pilbet processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012:

6 How We Use Your Personal Data

pilbet uses your personal data for the following purposes:

6.1 Account Operations

To create and manage your pilbet account, verify your identity and age, process your deposits and withdrawal requests, deliver your winnings, maintain your game history, and communicate account-related information including security alerts and transaction confirmations.

6.2 Legal and Regulatory Compliance

To fulfill pilbet's obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and any other applicable Philippine law. This includes reporting suspicious transactions to the AMLC, responding to lawful requests from Philippine law enforcement or regulatory authorities, and maintaining records for the legally required retention periods.

6.3 Fraud Prevention and Platform Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, collusion, bonus abuse, and other prohibited activities as defined in pilbet's Terms & Conditions. This may involve automated risk-scoring of account activity and manual review by pilbet's compliance team.

6.4 Responsible Gaming

To monitor player behavior for indicators of problem gambling, to apply responsible gaming controls where appropriate, to enforce self-exclusion requests, and to comply with PAGCOR's responsible gaming requirements. pilbet may contact you if our monitoring identifies patterns that suggest problematic gaming behavior.

6.5 Customer Support

To respond to your support requests, resolve account issues, process complaints, and maintain records of your interactions with pilbet's support team for quality assurance and dispute resolution purposes.

6.6 Platform Improvement

To analyze aggregated usage data for the purpose of improving Platform performance, game selection, user experience, and mobile optimization. Where possible, this analysis uses anonymized or pseudonymized data that cannot be linked back to individual players.

6.7 Marketing and Promotions

Where you have provided consent, to send you promotional communications about new games, bonuses, sporting events, and other pilbet offers via SMS, email, or in-platform notifications. You may withdraw this consent at any time — see Section 14 for details.

7 Sharing Your Personal Data

pilbet may share your personal data with the following categories of recipients:

• Payment processors: GCash (G-Xchange Inc.), Maya (PayMaya Philippines Inc.), BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing deposits and withdrawals you authorize;
• KYC and identity verification providers: Third-party identity verification platforms engaged by pilbet to conduct document checks and facial verification as part of the KYC process;
• Game providers: JILI, JDB, Pragmatic Play, PG Soft, CQ9, and other licensed game studios whose titles are hosted on the pilbet Platform. Game providers may receive technical session data necessary to operate their games;
• Cloud infrastructure and IT service providers: Data hosting and security service providers who maintain pilbet's Platform infrastructure under strict data processing agreements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies, where disclosure is required by applicable law or a valid legal order;
• Professional advisors: Legal counsel, auditors, and compliance advisors engaged by pilbet, subject to confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pilbet's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

8 Cookies & Tracking Technologies

pilbet uses cookies and similar tracking technologies on the Platform for the following purposes:

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the Platform. pilbet does not use third-party advertising cookies or permit third-party ad networks to track your activity across external websites through the pilbet Platform.

9 Data Retention

pilbet retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The principal retention periods are:

• Account data (active accounts): Retained for the duration of your active account relationship with pilbet;
• Account data (closed accounts): Retained for a minimum of 5 years following account closure, consistent with PAGCOR and AMLC record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of the last transaction, as required by the Anti-Money Laundering Act;
• Financial transaction records: Retained for a minimum of 5 years, consistent with AMLC requirements and applicable tax record-keeping obligations;
• Customer support interaction records: Retained for 3 years following the resolution of the relevant interaction;
• Marketing consent records: Retained for the duration of the consent period plus 1 year following withdrawal of consent;
• Technical / server log data: Typically retained for 90 days for security monitoring purposes, after which it is deleted or anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with pilbet's data disposal procedures.

10 Data Security

pilbet implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Transport security: 256-bit SSL/TLS encryption on all data transmitted between your device and the pilbet Platform;
• At-rest encryption: Sensitive data fields stored in the pilbet database, including payment method details and identity document references, are encrypted at rest using industry-standard algorithms;
• Password security: Account passwords are stored using bcrypt hashing — they are never stored in plain text and cannot be retrieved by pilbet staff;
• Access controls: pilbet staff access to personal data is role-restricted on a need-to-know basis. Access logs are maintained and regularly reviewed;
• Two-factor authentication: SMS OTP-based 2FA is available for all player accounts and is strongly recommended;
• Security monitoring: Automated monitoring for suspicious login patterns, unusual transaction activity, and potential security breaches operates continuously;
• Third-party security assessments: pilbet's infrastructure undergoes periodic security reviews by qualified information security professionals.

11 International Data Transfers

11.1  pilbet's primary data infrastructure is hosted within the Philippines or in data centers subject to equivalent data protection standards. Where personal data is transferred to a service provider located outside the Philippines — for example, a globally operated cloud infrastructure provider or KYC verification platform — pilbet ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

11.2  Appropriate safeguards for international transfers include: contractual data processing agreements incorporating the standard data protection clauses approved by the NPC; transfers to countries assessed by the NPC as providing an adequate level of data protection; or transfers conducted with your explicit consent where no other safeguard applies.

11.3  You may request information about the specific safeguards in place for any international transfer of your personal data by contacting pilbet's Data Protection Officer.

12 Minors and Age Verification

12.1  pilbet's services are strictly for individuals aged 21 years and above, in accordance with PAGCOR regulations. pilbet does not knowingly collect personal data from individuals under the age of 21.

12.2  Age verification is conducted as part of the account registration process, and full KYC verification (including government-issued ID) is required before withdrawal functions are activated on any account. Any account found to belong to a person under 21 will be immediately suspended and all funds held will be dealt with in accordance with applicable PAGCOR regulations.

12.3  If you believe that a minor has registered an account on the pilbet Platform, please contact us immediately at [email protected] (plain text — not a clickable link). pilbet will investigate and take appropriate action.

13 Exercising Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data pilbet holds about you:

• Right to be informed: The right to be told how your personal data is being used — satisfied by this Privacy Policy;
• Right to access: The right to request a copy of the personal data pilbet holds about you and information about how it is processed;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no legal retention obligation applies;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests where your individual circumstances justify objection;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated. The NPC may be contacted at privacy.gov.ph (plain text — not a clickable link from this page).

To exercise any of these rights, submit a written request to pilbet's Data Protection Officer via email at [email protected] (plain text). Please include your full name, registered mobile number, and a clear description of your request. pilbet will respond within 15 business days of receiving a verified request. pilbet may request additional information to verify your identity before processing a data subject request.

Please note that certain rights are subject to legal limitations. For example, pilbet cannot delete transaction records that it is legally required to retain under AMLA or PAGCOR regulations, even if you request erasure.

14 Marketing Communications

14.1  pilbet sends promotional communications — including bonus offers, new game announcements, sports event promotions, and exclusive player rewards — only to players who have consented to receive such communications during account registration or through their account preferences.

14.2  You may withdraw your consent to receive marketing communications at any time by: (a) updating your notification preferences in Account Settings; (b) using the unsubscribe mechanism included in any marketing email; or (c) contacting pilbet's support team via live chat or email.

14.3  Withdrawal of marketing consent does not affect your ability to receive operational communications from pilbet, including account security alerts, transaction confirmations, withdrawal notifications, and regulatory communications. These are sent regardless of marketing consent as they are necessary for the operation of your account.

14.4  pilbet does not share your contact details with third-party marketers. All marketing communications originate directly from pilbet through our own channels.

15 Third-Party Services and Links

15.1  The pilbet Platform integrates with third-party services including payment processors (GCash, Maya, BPI, BDO), game providers, and KYC verification platforms. These services operate under their own privacy policies, which are separate from this Policy. pilbet is not responsible for the privacy practices of these third parties.

15.2  pilbet does not embed third-party advertising networks, social media tracking pixels, or external analytics services that track your activity across websites other than the pilbet Platform. The technical data collected by pilbet is used solely for the purposes described in this Policy.

15.3  If you access the pilbet Platform via a link in a third-party promotional communication (such as an affiliate website), please note that pilbet does not control the data practices of those third-party websites. Once you arrive on the pilbet Platform, this Privacy Policy governs the processing of your data.

16 Changes to This Privacy Policy

16.1  pilbet may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our services. Where changes are material, pilbet will notify registered players via email or in-platform notification before the updated Policy takes effect.

16.2  The date of the most recent revision is displayed at the top of this page. Players are encouraged to review this Policy periodically. Your continued use of the Platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.

16.3  If you have questions about any change to this Policy, please contact pilbet's Data Protection Officer before continuing to use the Platform.

17 Contact & Data Protection Officer

For all privacy-related enquiries, data subject requests, or concerns about how pilbet handles your personal data, please contact:

If you are not satisfied with pilbet's response to a privacy concern or data subject request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC's contact information is publicly available through official Philippine government channels (plain text reference — not an external link from this page).

This Privacy Policy is published in the English language. In the event of any inconsistency between an English version and a translated version of this Policy, the English version shall prevail.